Our head office is located at 2428 Islington Avenue, Units 203 and 206 in Toronto. We also have branch offices in Mississauga.
Yes, we are a licensed, bonded, and insured security guard and private investigations agency. Our operating license is clearly displayed at our offices.
Our company is the first and only company to showcase and utilize advanced technologies currently incorporated in today’s police and military forces. Police and military forces have advanced exponentially, yet the security industry has remained static for decades. Our security agency is the only firm that moves forward with technology to better serve our clients and to keep our men and women safer than ever. Others claim to keep up with technology and revolutionize how security is conducted only to equip their guards with a pen and flashlight. Our guards on the other hand will clearly demonstrate the innovations we have to offer to better our tactics and serve our customer smarter, faster, more efficient, and most of all, safer than ever. Some of the technologies we incorporate are infrared, photoelectric, and RF sensor technology.
Interforce International Security and Investigations is one of the fewest security guard companies that utilize electronic report writing using company issued computers. And since every company issued computer can be remotely viewed by our management, we can instantly view every security guard’s report in real time, critique their reports, and even engage in video conferencing with our security guards to ensure that they are in compliance with company and client protocols. Video telephony is used to perform “virtual spot checks.” Their attire, reports, and site specific matters can easily be addressed immediately by two way video telephony. We also will equip all of our security guards with a guard scanner tool, which records the security guard’s patrol route by scanning various checkpoints set by our technicians throughout your property. The time, date, and location will be recorded. This ensures that a consistent patrol of your property can be verified. We can put NFC tags in as much areas as deemed necessary. In late 2014, all of our manual guard scanner devices will be upgraded to real time, allowing our management staff to view a security guard’s patrol history in real time from any computer instead of manually downloading data. Customer satisfaction is high on our priority list, always ensuring that everyone is satisfied and happy with our services. Last but certainly not least, we utilize GPS to verify a security guard’s exact location for locations that are remote and require a security guard to sign in, sign out, and check in periodically.
Our security guards are trained in the following fields:-
Interforce International Security and Investigations has a comprehensive training matrix for all of its employees. They are often given refresher courses every six months to ensure that their skills and expertise are up to date. Tests are given out and are stored in the respective files for reference. Memorandums are issued to each security guard once a new development is implemented. Strict protocols are issued to each security guard in the event of a fire, natural disaster, bomb threat, or terrorist threat to prevent and/or minimize property damage and civilian injuries.
We also provide our security guards refresher courses for first aid, CPR, and AED defibrillator use. This training is free of charge for our employees.
Billing rates are determined on a case to case basis. Some factors that determine a billing rate are location, duration of required services, hours of coverage, and industry type. We guarantee that you will get the most VALUE for your money. However, that does not necessarily always equate to the lowest priced quote. Generally we come out on top as the most cost effective, but not always. In those cases where we aren’t, we strongly advise anyone who has received a lower quote than ours to look at the overall picture before making an informative decision. Educate yourself on what you are getting for what price, and remember: You are hiring security to protect your property and people. Choosing a security firm based on the lowest price and nothing else can net very negative results, such as poor employee retention, lack of effort on the job, etc. As a reference, below is a pie graph outlining the costs associated with hiring a security guard in the Province of Ontario:
As you can see from the chart above, the total labour costs associated with hiring a security guard in the Province of Ontario (based on an hourly wage rate of $12.00 per hour) without any company profit is $14.64 per hour. This does not include company overhead costs. Company profit and overhead costs is added on top of the labour costs which translates to your hourly billable rate.
Beware of shady companies offering security services which are lower than the minimum labour cost illustrated above. They do exist! In fact, one of our direct competitors is offering new clients a service rate well below the minimum labour rate, resulting in operating at a loss, or cutting corners by avoiding CPP, EI, and/or WSIB payments which is required by Canada Revenue Agency. Dealing with such companies like that can result in high liability, poor employee retention, terrible customer service, and quite possibly services that are not adhering to law. Interforce International will always guarantee all clients that they are getting the most value for their money at competitive prices. Because our operating costs are lower than the larger corporations, we are able to offer significant savings when dealing with us with higher value.
Before we answer that question, our management staff (whom have all been security guards in the past for years and know the industry inside out) recognize that the number one complaint that all clients have is constantly dealing with new security guards that are assigned to their property, or high turnover of security staff for their property. One client complained that he would have to retrain security guards every week due to the high turn over of guards who worked for him. This required a lot of resources and time, and demonstrates poor relations with a security agency and their employees. Interforce International’s main goal is to provide all of our clients with permanent employees who plan to work with us long term. Along with an excellent employee recognition program, our company does compensate our guards at a higher rate of pay in comparison to the competition. This attracts skilled workers and retains them long term. By paying security guards minimum wage, one can expect devastating consequences in terms of finding employees to work for such company, employee turnover, and the loss of contracts. In fact, one security agency did suffer from that fate.
Interforce International Security and Investigations has been in operation since 2006. We currently serve several key service agreements at warehouses, construction firms, retail stores, apartment buildings, condominiums, automotive dealerships, and currently have the rights to provide security for a shopping mall in early 2016. We are one of only a few security agencies in Ontario that offers perimeter security for construction firms, so it makes sense to deal with Interforce International. More importantly, our senior management staff have all been employed as security and concierge guards in the past for years before making the transition into management. The experience that our management staff have is extremely beneficial because we know the industry inside out: From a security guard and client’s perspective to a management’s perspective.
Our goal is to provide all of our clients with first class service in protection and hospitality. All of our men and women have received special customer satisfaction training to ensure that your business of community is always cared for. Our feedback system is second to none. Not only do we provide every customer with a dedicated telephone number to report how we are doing, we also provide a dedicated e-mail and mailbox fully equipped with forms. Should we receive negative feedback, no matter how big or small, we are committed to fully investigating every complaint and issue a resolution within 48 hours. Sure, we’re not perfect, and no one is. Complaints are expected to be issued against us from time to time. Our goal is to learn from our mistakes and ensure that they do not happen again. All feedback will be reported to our customers on a bi-weekly basis in the computerized report that we issue you.
Yes we do! We are a licensed security agency and registered with SERCO Ontario to provide the 40 hour mandatory basic security guard training course, which is recognized by the Private Security and Investigative Services Act. We also provide in house certification for emergency first aid & CPR, as well as weapons training. Visit our training page for more information.
We serve anyone who requires security protection that is within 500 kilometers of the city of Toronto.